Last updated: October 19, 2026
This Privacy Policy explains how DCL Design Build Group Inc. and its affiliates, including DCL Design Build Group LLC (“DCL”, “we”, “us”), collect, use and protect personal information when you visit dclgrp.com, contact us, or communicate with us by phone, email or text message.
1. Information we collect
- Contact details you give us: name, company, email address, phone number and mobile number.
- Project details you share: property address, scope, budget and timing.
- Communications: messages you send us by email, web form or text.
- Website data: IP address, browser type and pages visited, collected through cookies and analytics tools.
2. How we use your information
- To respond to inquiries and prepare proposals and quotes.
- To deliver and manage design-build projects, including scheduling, updates and site coordination.
- To send service messages by email or text message where you have agreed to receive them.
- To improve our website and services.
- To meet legal, accounting and insurance obligations.
3. Text messaging (SMS)
If you provide your mobile number and agree to receive text messages, DCL may text you about your inquiry, quotes, appointments and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use service providers, such as our customer relationship management and messaging platform, to send texts on our behalf. They may process your number only to deliver our messages.
4. How we share information
We do not sell personal information. We share it only with:
- Consultants, trades and suppliers working on your project, as needed to deliver it.
- Service providers that host our website, CRM, email and messaging, under confidentiality obligations.
- Authorities where required by law, such as permit, inspection or legal requests.
5. Your choices and rights
You may ask to see, correct or delete your personal information, or withdraw consent to texts or emails, by contacting us below. Reply STOP to any text to stop text messages. Use the unsubscribe link in any marketing email.
6. Retention and security
We keep personal information only as long as needed for the purposes above and for legal and accounting requirements, and we protect it with reasonable administrative, technical and physical safeguards.
7. Where information is stored
DCL operates in Canada and the United States. Our service providers may store information in either country, where it is subject to local law.
8. Changes
We may update this policy and will post the new version on this page with a new date.
9. Contact us
Privacy Officer, DCL Design Build Group Inc.
3300 Highway 7, Suite 600, Concord, Ontario L4K 4M3
build@dclgrp.com · 416-800-8764
